Refund policy
Return & Refund Policy
We are committed to providing a seamless shopping experience. Please review our return and refund guidelines below:
1. Full Refunds (No Return Required)
We offer a full refund for the following issues. Please contact us within 7 days of delivery with clear photos or video evidence, and we will process the refund to your original payment method:
- Incorrect Item: Received the wrong shape or size.
- Damaged Item: Received a broken or defective product.
- Quality Issues: The item does not meet our quality standards.
2. Non-Refundable Conditions (Exchange Only)
Refunds will not be issued for personal preferences. In these case, we offer an exchange instead the customer is responsible for:
- All shipping costs associated with the exchange.
- The Charge restocking fee.
Note: To initiate a request, please contact our support team with your order number and the necessary documentation.
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Return Window
Claims for damaged or incorrect items must be submitted within 7 days of delivery.
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How to Submit a Return/Refund Request
Email us at: support@lavendra.us
Please include:
- Order number
- Email address used for purchase
- Photos or videos showing the issue and the label.
We typically respond within 24 hours.